📅 Return & Refund Timeline

🔹 1. Return / Replacement Policy (7-9 Days)

• Customers can request a refund within 9 days of successful delivery.

• Refund requests will be accepted only in the following cases:

  • Product received is damaged

  • Product received is defective

  • Wrong product delivered

🔹 2. Return policy (10–12 Days)

• From Day 10 to Day 12, customers can request:

  • Product replacement, or

  • Store credit (if replacement is not possible)

• Refunds are not applicable after 9 days, except in special cases approved by Relivex support.

📦 Return Conditions

To be eligible for return or replacement:

• Product must be unused

• Product must be in original packaging

• All accessories, manuals, and freebies must be returned

• Product should not show signs of misuse, damage, or water exposure

❌ Non-Returnable Items

The following items are not eligible for return/refund:

• Products damaged due to customer misuse

• Products returned without original packaging

• Clearance sale or special discounted items

• Hygiene-sensitive items once opened (if mentioned on product page)

💰 Refund Process

• Once the returned product is received and inspected, we will inform you via email or WhatsApp.

• Approved refunds are processed within 5–7 business days.

• Refund mode:

  • Prepaid orders: Original payment method

  • COD orders: UPI or Bank Transfer (details must be shared by customer)

📩 How to Request Return / Refund

To initiate a request:

• Email us at relivexofficial@gmail.com

• OR contact us via Inbox / WhatsApp support

•  +91 8602746406 (9:00am - 4:00pm Monday - Surturday)

• Share:

  • Order ID

  • Issue images/videos

  • Clear explanation of the issue