Shipping policy

Shipping Policy

Last Updated: July 12, 2026

Welcome to ReliveX. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During high-demand periods, processing may take an additional 1–2 business days.

Delivery Time

We currently ship across India.

Estimated delivery times:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on all prepaid orders.

  • Cash on Delivery (COD) charges, if applicable, will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS.

  • A tracking number and tracking link to monitor your shipment.

Tracking information may take up to 24 hours to become active.

Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. ReliveX is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Shipping Delays

While we strive to deliver every order on time, unexpected delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier operational issues

  • Government restrictions

We appreciate your patience and understanding in such situations.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Include:

  • Your Order Number

  • Photos of the package (if damaged)

  • A brief description of the issue

We will investigate the matter with our shipping partner and provide an appropriate resolution.

Contact Us

For any shipping-related questions, please contact our customer support team.

Email: relivexofficial@gmail.com

Thank you for choosing ReliveX. We appreciate your trust and look forward to helping you live a healthier, pain-free life.